A job with a purpose

Please check the Open Positions tab above for all opportunities and contact jobs@bebraven.org with questions.

The Braven Accelerator empowers promising young people on their path to college graduation, meaningful careers, and lives of impact. Alongside educational institutions, Braven provides a scalable model to discover, develop, and connect extraordinary, diverse, and driven young people to high-quality skill building, opportunities, and networks. From the Accelerator will come a generation of leaders as diverse as our future demands.

Braven currently operates in Chicago, Newark, New Jersey and the San Francisco Bay Area (San Jose in particular). We aim to become the nation’s leading accelerator of diverse talent, putting 100,000 emerging leaders on the pathway to college completion and economic mobility. Our work is highly data and outcomes-driven: college graduation; workforce readiness skills-based proficiency; employment in a high impact role within six months of graduation.

Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.  We encourage talented individuals of all backgrounds to apply.

 

Product Support Specialist – Full Time

Title: Product Support Specialist – Full-time
Location: Chicago, IL preferred – Newark, NJ; New York City, NY, and San Jose, CA also an option

If interested, please email your resume and a one-page cover letter to jobs@bebraven.org with the subject “Your Name – Product Support Specialist Application”.

You: Braven seeks someone who believes strongly that every young person deserves the opportunity to put their education to work and realize a life of impact and economic mobility. Braven’s ideal Product Support Specialist gets energy and fulfillment from helping others solve the problems that prevent them from doing their best and most efficient work. In the role, you will work closely with students, volunteers, and staff to ensure that they can focus on the most important things instead of technical distractions, glitches, and hold-ups. If you are our Product Support Specialist, you are friendly, patient, level-headed, mission-driven, detail-oriented, unafraid to get into the weeds, enjoy tackling new problems, hungry to learn, a strong communicator and, most of all, motivated to jump out of bed every morning knowing that your work is having a real impact on our students’ lives. You are resourceful and love to ‘do your homework’ and get up to speed on new systems by trial and error, teaching yourself, reading endless blog threads and then bringing back what you’ve learned to the team.  You’ll take pride in being part of a team who delivers high-quality, empathetic, and delightful experiences to the students, volunteers, and staff who use our learning platform and other systems. If you’re the type of person who is equally comfortable interacting with people as you are in front of a computer digging into the nitty gritty details of digital systems, we’d love to hear from you.

The Role: Braven’s Tech Team is looking for someone to take over the vital responsibility of ensuring that the experience with our digital systems is top-notch across the board by performing quality assurance when we release new features, supporting all of our users when they have issues or questions, and gathering data on how people are using the systems in order to implement improvements. The Product Support Specialist will be both the face of our systems and the biggest advocate for the user experience. You must be ready to jump in and learn the behind-the-scenes engineering processes, setup, and functioning of our digital systems in order to understand, support, and improve the experience for the users of those systems. Reporting to the Chief Technology Officer, you will have a wide range of responsibilities ranging from working closely with the software engineers to test and release new features, to fielding support questions and empathizing with users, to recommending new features and processes to make the experience even better. Over time, you will be expected to help us build out our support team and processes. There is a ton of room for growth in this role. Braven is a nimble, fast-paced startup environment where the work evolves quickly and no day is the same as the day before. This should excite you!

What You’ll Do:

  • Identifying and managing special projects based on team needs and individual skills and passions
  • Learn the digital systems inside and out in order to be able to investigate, triage, and resolve issues with them
  • Work directly with all users including students, staff, and volunteers to empathize with, support, and resolve their issues
  • Collaborate with engineering and product management to shape, support, and test new enhancements and projects that make the user experience better
  • Bring the voice of the field to the engineering team giving them the perspective required to deliver an impactful user experience by continuously evaluating pain points and identifying opportunities to resolve them
  • Respond in a timely manner to users when they have issues as well as propose new processes to make this support easier going forward
  • Support new feature launches including testing, quality assurance, training, documentation and support
  • Identify and managing special projects based on team needs and individual skills and passions

Experience, Skills & Traits: 

  • Must be authorized to work for any company in the US
  • Bachelor’s degree and 0-3 years of experience in a role that requires excellent customer service
  • Leadership – you don’t drop balls, you fully own the achievement of  your goals and the success of your projects, you are able to prioritize amongst a large body of tasks big and small, you exhibit strong judgement on when to act alone and when to seek input to make decisions
  • Empathetic problem solver – compassionate and eager to help others, both our end users and people on our team
  • Self-Starter – when you identify problems, you act on them; you don’t need direction to have impact
  • Scrappy – you’re willing to get your hands dirty and do whatever it takes to achieve your end goals, you recognize that no day will be like the day before and are flexible to jump on the highest priority thing even if you didn’t see it coming
  • Comfort with data and technology – you can make sense of a dataset, aren’t scared of learning new technical skills like reading server logs or setting up a new service, like an IT support ticketing system
  • Systems thinker – you should recognize patterns and aim to solve problems in ways that have multiplier effects rather than simply fighting individual fires

Compensation:

We as an organization value the longevity of our employees and offer a comprehensive and competitive benefits plan. The salary for this position is also competitive and depends on your prior work experience. Please be advised, you will have an opportunity to discuss salary in more detail after you begin the application process.

About Braven:

The Braven Accelerator empowers promising young people on their path to college graduation, meaningful careers, and lives of impact. Alongside educational institutions, Braven provides a scalable model to discover, develop, and connect extraordinary, diverse, and driven young people to high-quality skill building, opportunities, and networks.  From the Accelerator will come a generation of leaders as diverse as our future demands.

Braven currently operates in Newark, Chicago and San Jose. We aim to become the nation’s leading accelerator of diverse talent, putting 100,000 emerging leaders on the pathway to college completion and economic mobility. Our work is highly data and outcomes driven: college graduation; workforce readiness skills-based proficiency; employment in a high impact role within six months of graduation.

Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.  We encourage talented individuals of all backgrounds to apply.

Salesforce Developer – Contract (Part-time, 10-20 hrs/week)

Title: Salesforce Developer – Contract (Part-time, 10-20 hrs/week)
Duration: September 2018 – December 2018 (TBD dependent on initial assessment timeline)
Location: Remotely; Chicago, IL preferred

If interested, please send your resume and a short description of three relevant projects you’ve completed with references for each project and your hourly rate to jobs@bebraven.org

Description: Braven is seeking a part-time (approx. 10-20 hours/week) Salesforce contractor to work remotely or onsite in our Chicago, IL office. The Salesforce contractor will primarily serve as a Salesforce technical consultant to recommend, design, build, document, test and update our current Salesforce.com platform. They will also build custom Salesforce functionalities and enhance existing service functionality. At Braven, Salesforce.com is the platform used to manage the entire lifecycle of a Braven Fellow (3-5 years of engagement and outcome tracking), Braven volunteers, our donors, and employer partners. The Salesforce developer will anticipate, contribute to, and accelerate Salesforce.com development and enhancements, identify and prioritize organizational needs and user needs, configure users, maintain data integrity, develop user documentation, and resolve user questions.

 

Project Responsibilities:

  • Recommend high-value adaptations of Salesforce.com features and functionality for constituent management
  • Configure and customize Salesforce.com based on input from key Braven stakeholders
  • Create reports and dashboards in support of organizational needs and goals
  • Articulate, document, and promote user best practices (i.e. training and user guides)
  • Drive data quality initiatives (e.g. duplicate contact record creation)
  • Be a consultant to internal staff task force aimed at establishing baseline Salesforce expectations and designing staff training, support and data quality initiatives.
  • Prevent existing features and functionalities from breaking through close consultation with Braven technical team, regression testing, QA, and other methods.

 

Experience & Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

  • Must be authorized to work for any company in the US
  • 3+ years of Salesforce.com administration experience
  • Aptitude for solving business processes and problems by using core Salesforce.com functionality, including but not limited to custom objects, workflows, custom validation, user profiles, sandboxes, and AppExchange/3rd Party applications
  • Strong verbal and written communication skills
  • Ability to thrive in a fast-paced work environment and manage multiple projects
  • Must be comfortable with growing user base and constantly changing Salesforce.com environment
  • Salesforce certifications preferred
  • Knowledge of what Salesforce is capable of and best practices across other like-organizations

 

Compensation and Timeline:

Work per week averages approximately 10-20 hours compensated at approved hourly rate per bi-weekly invoices from consultant. Work will vary based on project goals.  

 

About Braven:

The Braven Accelerator empowers promising young people on their path to college graduation, meaningful careers, and lives of impact. Alongside educational institutions, Braven provides a scalable model to discover, develop, and connect extraordinary, diverse, and driven young people to high-quality skill building, opportunities, and networks.  From the Accelerator will come a generation of leaders as diverse as our future demands.

Braven currently operates in Newark, Chicago and San Jose. We aim to become the nation’s leading accelerator of diverse talent, putting 100,000 emerging leaders on the pathway to college completion and economic mobility. Our work is highly data and outcomes driven: college graduation; workforce readiness skills-based proficiency; employment in a high impact role within six months of graduation.

Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.  We encourage talented individuals of all backgrounds to apply.